Intelligent guide station It is composed of queuing part, form filling part and intelligent navigation part. The queuing part can effectively divert customers and optimize the service process of outlets. Intelligent form filling desk Docking with the bank background system, the information after the customer fills in the form is automatically uploaded to the background, and the data is transmitted in real time, which greatly improves the work efficiency and reduces the operating cost. The intelligent navigation device can be used by customers to query the business processing area, business processing type and business processing process guidance of bank outlets.
At the turn of the century, it was predicted that commercial banks would become the dinosaurs of the 21st century and would die under the double pressure of financial disintermediation and network technology. However, more than ten years later, the commercial bank model in the world has not declined, but has overwhelmed the once glorious independent investment bank, and further established its leading position in the financial industry. In addition to the industry reform and order reorganization caused by the international financial crisis, the more important reason should be attributed to the in-depth and extensive application of information technology in bank operation and management, and to the fact that information technology makes it possible to reconstruct the traditional banking service model. From the perspective of the development trend of global banking industry, information technology has been fully integrated into various operation and management activities of modern commercial banks, and has become an important factor determining the level of customer service and operation and management of commercial banks.
It is worth noting that while actively promoting comprehensive reform, large Chinese banks have followed the wave of information technology revolution in the global banking industry, completed the construction of modern banking technology platform at a high starting point, realized the leap forward development of information technology development and application, and provided the most powerful support for improving customer service level, We have taken solid steps to build a leading international bank.
